Our Commitment
Your satisfaction matters to us. Because all our food is made fresh to order, we have a limited refund window. Please read the following carefully.
Eligibility for Refunds
Refunds or replacements may be issued in the following circumstances:
- The wrong item was delivered.
- The item was visibly damaged or spoiled upon arrival.
- A confirmed order was not delivered within the agreed timeframe and no prior notice was given.
Non-Refundable Situations
We are unable to issue refunds in the following situations:
- Change of mind after an order has been confirmed and preparation has begun.
- Incorrect delivery address provided by the customer.
- Delays caused by circumstances outside our control (e.g. traffic, weather).
- Taste preferences or subjective dissatisfaction.
How to Request a Refund
To request a refund or report an issue, please contact us within 24 hours of receiving your order via WhatsApp (+968 7688 2480) or Instagram. Please include your order details and a photo of the issue where applicable.
Resolution
Once your request is reviewed, we will offer a replacement, store credit, or refund at our discretion. Refunds, where approved, will be processed via the original payment method within 3–5 business days.